Privacy policy
Privacy Policy
Value Village Australia ABN 30 629 122 872
1. About This Privacy Policy
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website (valuevillage.com.au), create an account, place an order or interact with us. This website is operated by Kappel Pty Ltd trading as Value Village Australia.
We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Privacy and Other Legislation Amendment Act 2024 (Cth).
All references to "we", "us", "our" or "Value Village Australia" throughout this policy refer to the operator of this website.
By using our website, you consent to the collection and use of your personal information as described in this policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
Information you provide to us:
• Your name • Email address • Phone number • Shipping and billing address • Payment information (processed securely by our payment providers) • Account login details if you create an account • Order history and product preferences • Any information you include in communications with us (emails, contact forms, return requests) • Corporate or B2B gifting enquiry details
Information collected automatically when you visit our website:
• IP address • Browser type and version • Device type and operating system • Pages visited, time spent on pages and navigation paths • Referring website or source • Cookie and tracking data (see Section 8 below)
Information collected through third party services:
• Email marketing engagement data (such as email opens and clicks) through our email marketing platform • Shopping behaviour and product interaction data through our ecommerce platform • Analytics data through Google Analytics • Product listing and shopping data through Google Merchant Center
3. How We Collect Your Information
We collect personal information through:
• Our website when you browse, create an account, place an order or subscribe to our mailing list • Direct communications with you via email, phone or our contact form • Our ecommerce platform (Shopify) which processes your orders and account information • Cookies and similar tracking technologies (see Section 8) • Third party services that support our operations, including payment processors, email marketing platforms, analytics tools and shipping providers
We will only collect personal information by lawful and fair means. Where it is reasonable and practical to do so, we will collect personal information directly from you.
4. Why We Collect and Use Your Information
We collect and use your personal information for the following purposes:
• To process and fulfil your orders, including shipping and delivery • To manage your customer account • To process payments securely through our payment providers • To communicate with you about your orders, returns, refunds or enquiries • To send you marketing communications (only where you have opted in or where we are permitted to do so under the Spam Act 2003) • To improve our website, products and customer experience • To analyse website traffic and shopping trends using analytics tools • To comply with our legal obligations, including Australian Consumer Law and tax requirements • To detect and prevent fraud or other unauthorised or illegal activity • To respond to corporate and B2B gifting enquiries
We will not use or disclose your personal information for a purpose other than the purpose for which it was collected, unless you have consented, the secondary purpose is related to the primary purpose, or we are required or authorised to do so by law.
5. Who We Share Your Information With
We may share your personal information with the following categories of third parties who assist us in operating our business:
• Ecommerce platform: Our website is hosted on Shopify, which processes and stores your order and account data on our behalf • Payment processors: Your payment details are processed securely by providers including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and UnionPay. We do not store your full payment card details. • Shipping and logistics providers: We share your name and delivery address with our shipping partners to fulfil your order • Email marketing platform: If you subscribe to our mailing list, your email address and engagement data may be processed by our email marketing provider • Analytics providers: We use Google Analytics and Google Merchant Center to understand website traffic and product performance • Professional advisers: We may share information with our accountants, lawyers or auditors as required • Government authorities: We may disclose information where required by law, regulation or court order
We do not sell, rent or trade your personal information to third parties for their own marketing purposes.
All third party service providers we engage are required to handle your personal information in accordance with applicable privacy laws and only for the purposes for which it was shared.
6. Overseas Disclosure of Personal Information
Some of the third party services we use (such as Shopify, payment processors and analytics tools) may store or process your personal information on servers located outside of Australia, including in the United States, Canada and other countries.
Before disclosing your personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles your information in a manner consistent with the Australian Privacy Principles. Where possible, we rely on contractual arrangements and the privacy frameworks of these service providers to protect your data.
In accordance with the Privacy and Other Legislation Amendment Act 2024, we will have regard to any countries included on the Australian Government's approved whitelist of jurisdictions providing substantially similar privacy protections when making overseas disclosures.
7. Automated Decision Making
We may use automated processes in certain areas of our operations, such as fraud detection during payment processing, personalised product recommendations on our website and automated email marketing based on your browsing or purchase behaviour.
Where automated decision making is used, we are committed to transparency and will update this policy to reflect any significant changes in how automated decisions affect you, in accordance with the requirements of the Privacy and Other Legislation Amendment Act 2024 which take effect on 10 December 2026.
If you have concerns about any automated decision that has been made in relation to you, please contact us and we will review the decision.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and to help us understand how our website is used.
Types of cookies we use:
• Essential cookies: Required for the website to function, including maintaining your shopping cart and processing checkout. These cannot be disabled. • Analytics cookies: Used by Google Analytics to collect anonymous data about how visitors use our website, including pages visited and time spent on the site. This helps us improve our website and customer experience. • Marketing cookies: Used to deliver relevant advertising and to track the effectiveness of our marketing campaigns. These may be set by third party services such as Google and social media platforms. • Preference cookies: Used to remember your preferences such as language settings or previously viewed products.
Managing cookies:
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including the ability to add items to your cart or complete a purchase.
9. Email Marketing and Communications
When you subscribe to our mailing list or make a purchase, we may send you marketing communications including newsletters, promotions and product updates. All marketing communications are sent in accordance with the Spam Act 2003 (Cth).
You can unsubscribe from marketing communications at any time by:
• Clicking the "unsubscribe" link at the bottom of any marketing email • Contacting us at service@valuevillage.com.au
We will process your unsubscribe request promptly. Please note that even if you unsubscribe from marketing communications, we may still send you transactional communications related to your orders, returns or account.
10. Data Security
We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure, in accordance with Australian Privacy Principle 11 and the clarifications introduced by the Privacy and Other Legislation Amendment Act 2024.
Our security measures include:
• Secure Socket Layer (SSL) encryption on our website • Secure processing of payments through PCI compliant payment providers • Access controls to limit who within our organisation can access personal information • Regular review of our data handling practices and security measures
While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your personal information.
11. Data Retention
We retain your personal information only for as long as it is needed to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.
When personal information is no longer required, we will take reasonable steps to destroy or permanently de identify it.
As a general guide:
• Order and transaction records are retained for a minimum of 7 years to comply with Australian tax and accounting obligations • Customer account information is retained for as long as your account remains active • Marketing subscriber data is retained until you unsubscribe • Website analytics data is retained in an anonymised or aggregated form
12. Your Rights
Under the Australian Privacy Principles, you have the following rights in relation to your personal information:
Access: You have the right to request access to the personal information we hold about you. We will respond to your request within a reasonable period.
Correction: If you believe any personal information we hold about you is inaccurate, incomplete or out of date, you have the right to request that we correct it. You can also update your information directly through your customer account on our website.
Complaints: If you believe we have breached the Australian Privacy Principles or handled your personal information inappropriately, you have the right to make a complaint. Please contact us using the details in Section 16 and we will investigate and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Anonymity: Where it is lawful and practical, you have the option of not identifying yourself or using a pseudonym when dealing with us. However, if you do not provide certain personal information, we may not be able to process your order or provide you with certain services.
13. Data Breach Notification
In the event of an eligible data breach that is likely to result in serious harm to any individuals whose personal information is involved, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, in accordance with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988 (Cth).
14. Children's Privacy
Our website and products are not directed at children under the age of 18. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as soon as possible.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. Any changes will be effective immediately upon posting on this website.
We encourage you to review this Privacy Policy periodically. Where changes are significant, we will endeavour to notify you via email or a prominent notice on our website.
16. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint, please contact us:
Value Village Australia Email: service@valuevillage.com.au Address: 39 Fenton Street, Huntingdale, VIC 3166, Australia
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner (OAIC) Website: www.oaic.gov.au Phone: 1300 363 992
